Privacy Policy

Effective Date: March 25th 2025

OLAB HK Limited (“OLAB”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services, including but not limited to our e-commerce website, evaluation sessions, and custom product offerings.

1. Scope of the Policy

This policy applies to:

Visitors to our website: www.olab.hk
Clients booking appointments for evaluation sessions (gait analysis, foot scanning, consultations)
Purchasers of ready-to-wear and custom-made 3D printed insoles
Any personal information collected online, in-person, by phone, or by email

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Identifiable Information (PII)

Full Name
Date of Birth
Contact Number
Email Address
Physical Address (for delivery purposes)

2.2 Biometric Data

Foot scan data (3D model, measurements)
Gait analysis data (walking/running patterns, pressure points, posture)
Other biometric data such as but not limited to height, weight, BMI, etc.

2.3 Payment Information

Transaction details (note: payment information is processed via secure third-party payment gateways, and OLAB does not store your credit/debit card details directly)

2.4 Technical Data

IP Address
Browser type and version
Device information
Cookies and usage data on our website (for analytics and service improvement)

3. How We Use Your Information

We use your personal information for the following purposes:

To schedule, confirm, and manage appointments.
To perform foot scanning, gait analysis, and recommend suitable products/services.
To process payments and deliver products to your designated address.
To communicate with you regarding your order, appointment, or any queries.
For internal record-keeping, product improvement, and quality assurance.
For marketing, only if you have explicitly opted-in.
To comply with legal obligations.

4. Data Sharing & Disclosure

4.1 Subsidiaries & Affiliates

OLAB may share personal data with its subsidiaries and affiliated entities strictly for the purpose of providing, manufacturing, and delivering the recommended products and services.

4.2 Third-Party Service Providers

We may share data with third parties, such as:

Payment processors (e.g., payment gateways)
Courier services (e.g., SF Express) for order delivery

These parties are contractually obligated to safeguard your personal information and are prohibited from using your data for unrelated purposes.

4.3 Legal Requirements

We may disclose your personal data if required by law, court order, or government authority.

5. Data Retention

We retain your personal data:

As long as necessary to fulfill the purpose it was collected for (product manufacturing, after-sales service).
Up to 7 years post-service completion for legal, accounting, or quality purposes.
Biometric data is securely stored and anonymized where possible.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of personal data, subject to legal limitations.

To exercise these rights, contact us at:

Email: service@olab.hk

Phone: +852 8208 8726

7. Data Security

We implement appropriate security measures to protect your data, including:

Encrypted storage systems
Secure physical access to our lab and servers
Regular system vulnerability assessments

However, while we strive for maximum security, no method of data transmission or storage is 100% secure.

8. Cookies & Tracking

Our website may use cookies for:

Website functionality
Analytics and performance tracking
Personalization of content

You can control cookie settings via your browser preferences.

9. International Data Transfers

All data is primarily processed and stored in Hong Kong. If data is transferred outside Hong Kong, appropriate legal safeguards will be applied to protect your information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years old without parental or guardian consent. We do not knowingly collect personal data from minors without consent.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date. We encourage you to review the policy regularly.

12. Contact Us

For questions, complaints, or concerns regarding your data or this policy:

OLAB HK Limited

Address: Rm 523, 5/F, Building 1W, 1 Science Park West Avenue, Hong Kong Science Park